FAQ

Send an enquiry from any page, or message us on WhatsApp, with your dates, group size, and what you want to do. Our concierge confirms availability and the exact price with you before anything is committed, then handles the details from start to finish.

No. An enquiry is free and doesn’t commit you to anything. No payment is taken when you send it. We first confirm availability and a final price with you.

Within a few hours, daily between 9am and 9pm EST (Tulum time). WhatsApp is the fastest way to reach us.

Every charter includes a captain and crew, a private onboard chef, a full open bar, and snorkeling gear. Fuel and taxes are included in the price.

A 50% deposit confirms your booking, with the balance due on the day of your charter. A per-person dock fee and a 10% service & maintenance charge are paid separately at the dock before boarding. All charter prices include tax (IVA) and are shown in US dollars.

Standard pricing includes up to 8 guests on most vessels; additional guests can join at an extra per-person cost, and our largest catamaran takes up to 30. Tell us your group size and we’ll match the right boat.

Tell us your dates, group size, and the kind of stay you’re after. We confirm availability, then shape the services around it: private chef, concierge, transport, and event planning as needed.

A private transfer from Cancún Airport to Tulum starts at MX$2,400 one way, per vehicle rather than per person (larger vans and luxury options cost a little more. You get a fixed, all-in price when you book), never a meter.

We track your flight in real time and move the pickup automatically. There are no waiting fees for flight delays, your driver is there when you land.

Yes. Book your return at the same time and we’ll have you back at the airport with plenty of buffer for check-in.

Yes. Every event page has a table request, and our concierge arranges guest lists, VIP tables, and tickets for the parties and festivals we list. Tell us the night and your group size and we’ll handle it.

Charters, villas, and transfers are quoted in US dollars (tax included). Event tickets are often shown in Mexican pesos, as priced by the venue. Your quote always states the exact amount before you confirm.